Privacy Policy: Ikaroa Falls

Effective Date: January 1, 2026

At Ikaroa Falls, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, purchase our products, or engage our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

  • Make a purchase or place an order (including urns, jewelry, aquamation and ceremony services).

  • Fill out an engraving or customization form.

  • Sign up for our newsletter or contact us with an inquiry.

This information may include your name, email address, phone number, shipping/billing address, and specific details related to your order (such as deceased pet's name or engraving dates).

2. Payment Processing & Credit Card Security

We prioritize the security of your financial information. All online and in-person payments are processed through Squarespace Payments and/or Square.

  • PCI Compliance: Our payment processors are PCI-DSS Level 1 compliant, the highest security standard in the industry.

  • Encryption: Your card data is encrypted the moment it is entered or swiped. It is transmitted securely to the processor via SSL (Secure Sockets Layer) technology.

  • No Local Storage: Ikaroa Falls does not store your full credit card number, CVV code, or expiration date on our servers or at our physical location. We only see the last four digits of the card and the card type for transaction identification purposes.

  • Tokenization: Our systems use "tokenization," meaning your sensitive card data is replaced by a unique identifier (a "token") that is useless to hackers, ensuring your actual card details are never exposed to us.

3. How We Use Your Data

We use the information we collect to:

  • Process and fulfill your orders, including custom engraving.

  • Coordinate memorial services and ceremonies.

  • Send order updates or respond to customer service requests.

  • Comply with legal and financial record-keeping obligations.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we may keep order history to assist you with future memorial needs or warranty claims.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We only share information with trusted partners necessary to run our business, such as:

  • Payment Processors: To authorize and complete your transactions.

  • Shipping Carriers: To deliver your merchandise.

  • Dropship Partners: To fulfill specific urn or keepsake orders (only name and shipping address are shared).

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To make such a request, please contact us at the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Effective Date" at the top of this page will be updated accordingly.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Ikaroa Falls: info@ikaroafalls.com

Or at the address or phone number listed below.